In search, Kimera asks questions, refines the selection, and compares products. On the product page, it answers questions about features and use. One assistant, embedded in your eCommerce.
From conversation to product
Every answer brings shoppers closer to what they need
Customers can explain what they need, add preferences, or change their criteria. Kimera adapts the selection throughout the conversation and helps them compare options.
Answers about the product they’re viewing
Helps confirm whether that product is right for them
How it is used, how to care for it, or whether it works with what they already own. Shoppers ask from the product page and get an answer about that product without leaving the page.
Information and context
Combines product data with AI models
Product pages
Attributes
Descriptions
Starts with the product page
It uses the product’s features, attributes, and descriptions to answer with the real context of the item the shopper is viewing.
ChatGPT
Gemini
Other models
Adds context when it’s needed
When it needs to interpret a question or explain a concept, it relies on AI models to deliver a clearer, more complete answer.
Frequently asked questions
What you need to know about the assistant
We answer the most common questions about how it works and how it integrates with your store.
Is it the same assistant in search and on the product page?
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Yes. It is one assistant that adapts to where it appears: in search, it helps shoppers find and compare products; on the product page, it answers questions about the product they are viewing.
What information does it use to answer?
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Your catalog information: product pages, attributes, descriptions, and all other available data for each product.
Can it compare several products?
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Yes. From search, shoppers can ask it to compare several options and see their main differences before deciding.
What kinds of questions can it answer on a product page?
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Questions about use, care, characteristics, or compatibility—always based on the available information for that product.
How does it integrate with eCommerce?
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It integrates into your store’s search experience and product pages. Kimera works with Shopify, WooCommerce, PrestaShop, Magento, LogiCommerce, and Salesforce Commerce Cloud.
Can it be customized to match the store design?
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Yes. The assistant adopts your store’s typography, colors, and style so it feels like a natural part of the experience.
